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Delivery Information:


Please note that the deliveries are not available during weekends; Fridays & Saturdays are off, as well as Public Holidays



Our job is to provide you with the best online shopping experience you could possibly have, which is why we have further facilitated the shipping & delivery process. Your convenience is our priority.




All orders are delivered within 3 to 7 working days after Receiving the payment.



Afterward, an employee from the assigned courier company (or one of our delivery representatives) will then contact you on the provided mobile number to arrange for delivery. Please make sure that you answer incoming calls to your mobile phones so that the courier representative can get in touch with you and arrange for a suitable delivery time. Kindly note that deliveries are not available during weekends; Friday & Saturday are off, as well as public holidays.




Cancellation:


You can cancel your order if the order status is (Pending).


If the order status is (shipped) you can apply for a refund as mentioned is the following section.



Return:



In order to ensure customer satisfaction, all of your purchases in www.kayan1.com are returnable/replaceable within 7 days from the date of delivery to you. This also applies to damaged, defective or wrong items received. You need to do the following in case you intend to return/replace the order:



email us: mall@kayan1.com


You need to make sure that the purchased items are in their original packaging and in sellable condition because used products or damaged packaging would not be processed for return.


Our representative will take note and delegate the relevant courier company (only within Saudi Arabia) to arrange the pickup of the items from your end.


Upon receipt of goods, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.


This means that if you place an order and are not satisfied by the product received, we give you the possibility to return it for free if the items were defective wrong items,



if you just changed your mind and want to return the items, 35 Saudi Riyals return shipping fees will be taken from the return amount inside Saudi Arabia.